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Customer Experience
How Co-browsing is improving the world of customer support
Customer service is an essential part of every business in today’s marketplace. With new technology continuing to spin forward, the need to be able...
Mortgage CRM case study by BNTouch
Customer relationship management (CRM) software is one of the most indispensable Marketing Tools for businesses regardless of their size or industry. A CRM is...
How to keep better track of your clients and leads
The one factor that makes the business world go around is sales. While your company more than likely has a carefully developed brand and...
Benefits resulting from the implementation of the CRM system
Customer Relation Management (CRM) is invariably one of the most important and popular concepts that can be found in both literature and business practice....
3 way to improve response time and customer service
In the fast-paced world that we live in, it’s no secret that pretty much everyone wants everything now. Because of this, being quick at...
When to use expert support services to increase profitability
Being a successful business owner is all about being able to make the right decisions. Whether it’s how to target your marketing, the prices...
After the sale how to grow truly engaged and happy customers
How’s your after-sales strategy? Are you working to keep your existing customers happy, engaged, and become true fans? Are you sure?
Customer churn creates a...
CRM system as a solution for a small business
Although micro, small and medium enterprises have been using basic IT solutions for many years, they still use specialized and at the same time...
Welcome customers with the help of a professional telephone announcement
A telephone panel is not only a great tool to facilitate everyday work. Treat it as your new employee who answers calls, helps customers...
5 tips for building trust with your customers
Digital marketing and various other promotional tools are becoming more accessible. There are hundreds – if not thousands – of businesses competing for the...
Digital transformation of Fourfront Group with Preact
Microsoft Dynamics 365 / CRM Case Study
BACKGROUND
Fourfront Group is a family of companies that create inspiring workplaces which embody an organisation’s culture and values...
Words to avoid when apologizing to customers
There will come a time in the dealings of every business when offering an apology will be the best way forward.
Whether you’re operating ebooks...
Ways to satisfy the customer needs
The level of customer service that has been practised previously only for privileged clients, today is becoming the norm for everyone. And it is...
Building a successful customer experience strategy a guide
Every business is a social enterprise,because if your company does not benefit a person in one way or another, there is no purpose to...
8 strategies to grow customer retention
Recent surveys have shown that 68% of customers stop dealing with a business because they are not satisfied with the quality of service they...
Impact loyalty programs customer satisfaction
In the world of business, there are numerous must-have aspects to think about when running a company. One significant aspect of any company is...
Successfully implement CRM program business
When running a business, it is important to have a good relationship with your customers. A CRM, or customer relationship management program, is a...
Customer support the differences between B2B and B2C servicing
Regardless of your business model, customer support will be a top priority for adding value to your customers and enriching client relationships. However, business-to-business...