These days, we are surrounded by ‘high-tech’ developments. Ordinary citizens may not suffer too much from failing to keep track of new technologies the moment that they appear, but it can be disastrous for a business not to notice what is taking place. One key challenge for any business is to see how new technologies can be harnessed to develop the business and keep it ahead of the competition. In a previous era, it was the invention of the telephone that gave progressive companies an…