Customer Service - Page 2 of 2 - Business Case Studies

An integrated approach to Customer Service (PDF)

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Building an airline through brand values (PDF)

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Client servicing in a customer-focused organisation (PDF)

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Customer service as a strategy (MP3)

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Customer service as a strategy (PDF)

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Delivering a superior customer experience (MP3)

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Delivering a superior customer experience (PDF)

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Developing a customer focused sales strategy (PDF)

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Developing competitive advantage through customer service (MP3)

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Developing competitive advantage through customer service (PDF)

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Making life easier (PDF)

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Managing and rewarding customer loyalty (PDF)

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The importance of customer service (PDF)

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The importance of customer service at Enterprise Rent-A-Car (MP3)

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The importance of customer service at Enterprise Rent-A-Car (PDF)

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The importance of excellent customer service (MP3)

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The importance of excellent customer service (PDF)

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Using call centres to deliver customer solutions (PDF)

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