Introduction All organisations are faced with periods of evolution and revolution. As they prepare for a period of change, there will undoubtedly be immense upheaval. Within this environment of ‘chaos,’ it is important to examine the concerns of individuals and to constantly evaluate the effects of the changes. For this to happen, ‘organisational diagnosis’ should become an ongoing part of development. Analysing the results of the diagnosis provides the raw materials for a change strategy. Changes are then made and their impact measured and evaluated….

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