Matching people with technology to create a global strategy

In recent times, the structure and operation of many major industries has changed greatly through their use of information technologies. For example: online data systems have transformed the potential cost profiles of airlines, opening up the way for operators such as EasyJetdatabases allow distant customers to discover new products and order them over the Internet, thereby changing the nature of retailingin financial services, customers can access and manage much of their financial business from their own homes. Two developments are particularly exciting. New technologies are…