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A focus on customer service (PDF)

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Applying the personal touch to financial services (PDF)

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Building a local retail strategy (PDF)

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Building sound customer relationships (PDF)

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Customers, process and people (PDF)

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Developing customer focus (PDF)

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Developing long-term customer relationships (PDF)

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Identifying customers and meeting their needs (PDF)

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Meeting customer needs for competitive advantage (MP3)

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Meeting customer needs for competitive advantage (PDF)

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Responding to changing customer requirements: the drive towards Wellness (PDF)

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eBook Topic Collections

The Environment Collection Business Case Studies eBook

£59.99

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The Finance Collection Business Case Studies eBook

£29.99

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The Marketing Collection Business Case Studies eBook

£79.99

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The Operations Collection Business Case Studies eBook

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The People Collection Business Case Studies eBook

£109.99

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The Strategy Collection Business Case Studies eBook

£89.99

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eBook Complete Collections

The Complete Collection Business Case Studies eBook

£499.00

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The Editions Collection Business Case Studies eBook

£449.99

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