Designing user-friendly technology

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“Roy, the first shipment has just arrived, I thought you might like to see one.” Gary Maughan passed Roy Doughty a handset across the desk. Roy felt the weight of the phone and then opened the flip and laid the phone on the desk – “Terrific isn’t it?” He sat back and thought how far they’d come in the last three years. This case study tells the story of the design and development of the One 2 One handset. Mercury Personal Communications is a network…

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