Developing long-term customer relationships

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In recent years, rapid advances in technology have led to the growing importance of information and communications technologies (ICT). Information and communications technologies have provided the means for people and organisations to develop better ways of communicating with each other and working more efficiently. The sectors of the economy which have used ICT extensively have grown more rapidly than others. However, it should also be noted that these sectors have had higher skill requirements for individuals, i.e. employees must be able to understand and work…

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