• × Social responsibility - using resources more efficiently (MP3) 2 × £6.99
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• × Meeting responsibilities to stakeholders (MP3) 1 × £6.99
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• × Using customer service to position a business (MP3) 1 × £6.99
• × Partnerships with people (PDF) 1 × £5.99
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• × Discovering customer needs through research (PDF) 1 × £5.99
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• × Supporting business through standards (MP3) 2 × £6.99
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• × Making life easier (PDF) 1 × £5.99
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• × Launching a new product into a developed market (PDF) 1 × £5.99
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• × The contribution of the FTSE4Good Index to socially responsible investment (PDF) 2 × £5.99
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• × Controlling cash flow for business growth (PDF) 1 × £5.99
• × Adding value - the case for building societies (PDF) 2 × £5.99
• × Delivering a superior customer experience (PDF) 2 × £5.99
• × Improving strategic decision making (MP3) 1 × £6.99
• × Creating shared value in the supply chain (PDF) 1 × £5.99
• × Using sports marketing to engage with consumers (MP3) 1 × £6.99
• × Developing competitive advantage through customer service (MP3) 1 × £6.99
• × The advantages of centralisation (MP3) 2 × £6.99
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• × Using PEST analysis to identify external influences (MP3) 1 × £6.99
• × Corporate Social Responsibility (MP3) 1 × £6.99
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• × Workforce planning at British Gas (MP3) 1 × £6.99
• × Responding positively to a changing environment (PDF) 2 × £5.99
• × The first electronic stock market (PDF) 4 × £5.99
• × Overcoming barriers to change (PDF) 2 × £5.99
• × Building a business in Europe (PDF) 1 × £5.99
• × The importance of sustainable purchasing and supply (MP3) 1 × £6.99
• × Intellectual property and the external environment (MP3) 1 × £6.99
• × Using teamwork to build a better workplace (MP3) 1 × £6.99
• × Locating a business to enhance the customer experience (MP3) 1 × £6.99
• × Using innovation to create competitive advantage (MP3) 1 × £6.99
• × Business activities and care for the environment (PDF) 1 × £5.99
• × A customer-centred approach to providing insurance (MP3) 1 × £6.99
• × Training and development at NDA (MP3) 1 × £6.99
• × Developing a motivated workforce (MP3) 1 × £6.99
• × A focus on customer service (PDF) 1 × £5.99
• × Embracing and pursuing change (MP3) 1 × £6.99
• × Adding value through asset optimisation (PDF) 1 × £5.99
• × Using promotion to position a brand (MP3) 1 × £6.99
• × The Operations Collection Business Case Studies eBook 1 × £59.99
• × Feeding and fuelling the world through technology (MP3) 1 × £6.99
• × Decision making techniques (MP3) 1 × £6.99
• × Pursuing a growth strategy - Dixons Group (PDF) 2 × £5.99
• × Protecting the marketing mix through intellectual property rights (MP3) 2 × £6.99
• × Factors affecting organisational structure (PDF) 2 × £5.99
• × Continuous improvement within an organisation (MP3) 1 × £6.99

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