The importance of customer service (PDF) 
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Welcome to our business site, we have over 600 case studies that cover a wealth of business topics in real businesses, our business theory pages cover all the topics you need to know in business. In our eBook store you can download PDF versions of all our case studies or get one of our ebook collections, if you prefer we have audio case studies or printed books.
With access to over 6,000 articles that cover all aspects of business, lifestyle and technology featuring topics like how to start your own business, small business trends, marketing tips and practical advice for business owners, trading and cryptocurrency.
The case studies that have been constructed to help you learn about business from real life examples within some of the biggest businesses in the world. You can get unlimited access with a subscription, or you can download any case study from our eBook store.
Increasing brand awareness through social media communications
Voted ‘Luxury Retailer of the Year’ in 2013, Harrods is a department store with a difference. Its unique brand is recognised across the world....
The launch of Sainsbury’s Bank
Banking is currently undergoing significant structural change. Large building societies have demutualised. Newcomers, such as supermarkets, are entering the banking market with a growing...
The Absolute. Tour
Companies are finding it more difficult to demonstrate product superiority or product differentiation over competitors. Customer service is an area that offers almost endless...
Increasing employee engagement through HRM
Harrods is a brand that is recognised all over the world. Its Knightsbridge store has 1 million square feet of selling space with over...
Roles responsibilities and career development
In the past, many people would expect to undertake the same job for the whole of their working lives. However, today it is widely...
Flexible working patterns at the Audit Commission
Today's working world is dramatically different from that of the past. Charles Handy in his book, The Future of Work (1984), warned that the old patterns...
Raising finance for SMEs
It was the European Commission that first coined the term ‘small and medium enterprise’ (SME) to describe businesses which employ less than 500 workers.
This...
Managing financial risk
There is an element of risk in an activity when the outcome cannot be predicted with any certainty, or when the outcome is known...
Assessing a major infrastructure project
The development of a transportation system which links up places both within the UK and across the world has enabled people, goods and services...
Lean production
This case study focuses on the way in which Jaguar, one of the world’s most prestigious car manufacturers, has employed lean manufacturing processes. This...
Using call centres to deliver customer solutions
Customer satisfaction depends upon a product’s performance in relation to a buyer’s expectations. If the product’s performance falls short of expectations, the customer will...
Relocating a Gala Club
Gala Clubs
The core business of Gala Clubs is bingo. Bass PLC originally owned it, but in 1997 it became a private limited company following...
Making the things that make communications work
Organisations gain many different operational benefits from producing goods or providing services on a large scale. As they get larger, often through the integration...
Growing a company by international aquisition
Successful businesses know when and how to adapt and change. This involves growing some areas of activity and cutting back on less profitable areas....
Developing ethical business strategies
CIMA, the Chartered Institute of Management Accountants, is the world's largest professional body of management accountants, with over 203,000 students and members in 173...
Business principles in action nutritional labelling
Consumers have higher expectations than ever before. They want products to match these expectations. They also want accurate, up-to-date and useful information about what...
Responding to a changing external business environment
United Airlines
United Airlines was formed in 1927 from four airlines: Boeing Aeroplane Company, National Air Transport, Varney and Pacific Air Transport. From being predominantly...
Matching taxation principles with environmental policies
With the discovery of a previously unknown planet, one of the first things we would want to know is its capacity for supporting any...
We have case studies from over 250 corporate companies like Adidas, Coca Cola, Cadbury Schweppes and many more.
Use of PEST analysis at UNISON
UNISON is Britain and Europe's biggest public sector trade union, representing more than 1.3 million members working in public services. Job roles they represent...
Product development through continuous improvement
Corus is part of the Tata Steel Group, the world's sixth largest steel producer. Within Europe, Corus is the second largest steel producer with...
The importance of quality in creating a competitive advantage
Most businesses operate in competitive markets: they have to 'take on' and 'see off' rivals. Each organisation must decide for itself how best to...
Our business theory pages cover all the topics you need to know in business.
Methods of analysing marketing opportunities
Methods of analysing marketing opportunities involves collecting, recording and making sense of all the available information which will help a business unit to understand...
Production process
The production process is concerned with transforming a range of inputs into those outputs that are required by the market.
This involves two main sets...
Our business articles cover all aspects of business including, brexit, SEO, business taxation and so much more.
Quick tips for improving workplace productivity with process automation
The Quest for Greater Efficiency Begins with Process Automation
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It comes as no surprise that automation is having...
Are we seeing the end of the ‘traditional receptionist’?
From James Bond’s Moneypenny to Waylon Smithers in the Simpsons, receptionists have made some of the most recognisable characters in popular culture.
But are we...
The Intricacies of Shipping from China to the UK
Close your eyes and let them whisk you away to the buzzing port of Shanghai. The sight of grand cargo ships, each on the...
Slush Machines: A Perfect Summer Business Opportunity
Slush Machines: A Perfect Summer Business Opportunity
Summer is that part of the year when your business can be booming, especially if you’re working in...
How to Register a Company in British Virginia Island
Applying to register a company to operate in BVI remains attractive to many investors who intend to establish a business offshore. Nevertheless, people generally...
7 Tips for Protecting Your Privacy While Running a Home-Based Business
Running a home-based business is a great way to cut costs and stay close to your family, but protecting your privacy can be tricky...
What To Do When You’ve Had Poor Solicitor Representation For Your Business
When you’re running a business, it is likely that at some point you will need to work with a solicitor. This could be to...
Can your business stand out in the crowd
Businesses are popping up here, there and everywhere these days, but do you really know the lay of the land when it comes to...
What Is Transcreation And How Can It Benefit Your Business?
Transcreation is the process of translating a marketing message from one language into another while maintaining the same marketing outcome. It is an important...
Debt collection agencies adding value to UK businesses
Over
the past 20 years, Debt соllесtiоn Agеnсiеѕ have become part of every day
Business in the UK. Long gone is the expensive, well beaten path...
Traditional invoice processing solving a costly and cumbersome problem
Invoicing is a necessary part of running a business and if you don’t keep up with it, you are losing cash. Without having a...
5 CFD trading tips for Arab traders contracts for difference
CFDs
are energizing money related instruments that can assist you with quickly
accomplishing your exchanging targets. Like all other financial instruments in
the world, CFDs do have...
Human resource management tips
For businesses that have employees, human resource
management is an important consideration. Depending on the size of your
business, you may deal with all of your...
The Advantages Of Pursuing BCS Training For Aspiring Business Analysts
In today's rapidly evolving business world, the role of Business Analysts has never been more critical. These professionals play a vital role in developing...
Exploring Different Types of Personality Assessment Tests
Delving Into Personality Assessment Tests
Personality assessment tests serve as crucial instruments in identifying an individual's unique character traits. These tools, such as those featured...
How To Make First Impression Positive On Customers?
The First Impression is the last. And the quote "You only have one chance to make a first impression" turns out to be true...
Pr tactics that help travel brands become industry leaders
One of the major challenges for travel businesses is standing out from competitors. increased competition in the industry has made it harder for brands...
5 Ways to make your email marketing content social sharing worthy
Email is now an essential aspect of content marketing. Everything from newsletters to customer spotlights, email has been resuscitated from the dead and has...
How to pass an essay exam 5 strategies for international students
You have just 30 minutes to write an essay exam. You want to show your awesome essay writing skills but you are struck with...
Why study Humanities?
What do people like Jack Ma (Co-Founder of Alibaba), Howard Schultz (CEO of Starbucks), Richard Plepler (Former CEO of HBO) and Susan Wojcicki (CEO...
Reasons why you should study business in college
If you do not already have a college degree, now is the time to start thinking of getting one. Even if you already have...
The Best Slot Sites UK for Online Gaming Success
Discover the top slot sites in the UK for an exhilarating online gaming experience! From generous bonuses to a wide variety of games, find out where to play for the ultimate chance at gaming success..
Know the career opportunities in the eSports business
With the rapid
development of the video gaming industry, a new tidal wave of exceptional
career opportunities has taken birth. Now there are limitless possibilities for
career...
Online gambling trends in the UK
The ability to convert information and industry-related data into a digital format that is compatible with smart technology has enabled casinos to adapt to...
Trends in the video game market in 2021
In 2020, the Covid-19 crisis has significantly impacted many industries but it has certainly accelerated many trends in the gaming market, contributing to a...
Gaming Spotlight 2022 Report: The Gaming Market Is Booming
The video game industry has seen immense growth over the past years. Continuous technological advancements allowing for new gaming experiences, widespread internet accessibility, and...
How COVID-19 spurs the development of VR
This pandemic has shattered global economies and transformed our lives. With consumers stuck in their homes, many businesses are reinventing themselves. Virtual reality brings...
Can cannabis impact student academic performance?
When it comes to cannabis use and the academic performance of students, it is very important for school administrators, teachers and parents to take...
National health the hidden cost of substance abuse in the workplace
Contrary to what most people think, the majority of people who have alcohol or drug abuse problems are employed. Did you also know that...
Social Media and Mental Health: How Social Networks Impact Our Life
Social Media and Its Impact on Our Mental Health and Life in General
Humans are sociable creatures by nature. To prosper in life, we...
What Are Celebrities Allowed To Take Into The Jungle: I’m A Celebrity
In every game show, the contestants are only allowed to take certain things inside. I am a celebrity in a reality TV show which...
6 things you didn’t know about horse racing and why they matter
Horse
racing is a sport with a host of different variables, but some are more
prevalent than others. These are six facts you may not have...
MT police BC is one of the biggest sports broadcasting companies in South Korea they offer NBA EPL MLB for free
A sports broadcasting company is one that provides coverage of sports events. These companies use different media outlets such as television, the internet, and...
How to get a better credit score
If you want to get a better credit score, you need to work on reducing your debt. You should work on paying off as...
Understanding No Exam Life Insurance
Depending on the policy you go with, you may or may not have to go through with a physical medical exam. However, there is...
What you should know concerning law firms for the disabled
Individuals with disabilities or the less privileged within communities constantly get undermined, abused, insulted or left out. What many forget is, they are still...
10 facts about truck accidents that you must know
Road accidents are not confined to car accidents but include truck accidents as well. In fact, truck accidents are more dangerous because these involve...
Fleet Management: Saving Money and Enhancing Business Operations
In the dynamic world of business, efficiency and cost-effectiveness are paramount to success. Fleet management, the process of overseeing and managing a fleet of...
The Benefits of Autonomous Driving
Like any other industry in the world, the automotive industry is facing a lot of innovation and new technology that is coming to the...
Top 5 business interior design trends in 2020
Today’s companies are becoming increasingly aware of the need for office designs that are conducive to productivity, staff engagement, and health and wellbeing.
With technology...
Understanding the Legal Aspects of Cash Real Estate Transactions
The real estate market in the United Kingdom is a dynamic and complex arena, particularly when it comes to cash transactions.
Unlike traditional property deals...
Looking for an Electrical Installation Condition Report to Sell or Rent a Property in London?
If you’re looking to sell or rent a property in London, then there’s much to consider before doing so. Whether you’re a landlord or...
Why People Invest in a Citizenship by Investment Program
Second passport, which is also called golden visa, allows a person to become a citizen of another country. Second citizenship has become very popular...
Reasons to Hire a Car On Your Next Overseas Business Trip
Photo Credit : Samuele Errico Piccarini (Unsplash)
We live in a high-globalized world, and despite the global coronavirus pandemic, many people are now beginning to...
Business travel during a pandemic: what precautions should I take?
With lockdown restrictions gradually being lifted in nearly all parts of the world, the travel ban is expected to be lifted in the near...
Our technology articles cover all aspects of technology including, cryptocurrency, computing, websites and so much more.
Top technology trends for IT help desk software
There’s no denying the incredible benefits of technology for all of us today. Because of the evolution of technology, our lives have changed as...
5 Ways technology has drastically improved the way we do business today
Technology is always rapidly evolving and expanding, providing new opportunities and innovative solutions to some of today's most pressing matters. Understanding some of the...
Top Tech Tips For Your Home And Your Business
Tech needn’t drain resources today with some savvy moves. This guide shares battle-tested tactics to control costs without compromising connectivity or performance. Whether at...
How to Choose the Ultimate Document Capture and Scanner in 2023
Say Goodbye to Messy Paperwork Forever!
Document capture and scanning have become important tools for businesses and individuals alike as digitalization has grown. Choosing the...
The business of cyber hacking can it be stopped
Cybercrime is a vast problem for businesses around the world, with organisations of all sizes facing a never ending barrage of attacks.
Research shows that...
Understanding Virtual Data Rooms: What You Need to Know
The rapid acceleration of digital transformation in a post-pandemic world has led to a rise of numerous new terms for companies to explore and...
How To Earn Money Through Bitcoin Trading
Have you heard about something called Bitcoin? Yes, of course, you have; it is becoming more mainstream which could mean that there is a...
What is Bitcoin halving?
‘Half’ is not really a popular term in the world of investment because it conjures up fears of investments losing half their value. However,...
How using Bitcoin can save a company money
The financial market and each of its own industries are very demanded nowadays, especially foreign exchange markets and crypto-industry. One of the biggest reasons...
Why mobile apps are important for your business
Smart phones are the best thing that
happened to people in the 21st Century. With 99% of customer activity performed
via Smartphone’s, it becomes essential for...
How to Create a Meditation App?
The world market of meditation apps is projected to grow by 48% by 2027. The constant stress and rising anxiety in the lives of...
Decoding Long-term vs. Short-term Virtual Number Rentals: An In-Depth Comparison
In the world of online interactions, rent sms number has become a popular solution for receiving SMS messages during registrations on various social networks,...
Everything You Need to Know About Website Chatbot Examples
Website chatbots are automated software applications designed to simulate conversations with human users, primarily through websites and web applications. These digital assistants play a...
A quick guide to selling an online course through a wordpress website
The web is filled with articles that talk about eLearning courses as a great way to earn some extra cash. Thanks to technologies like...
How to use PWA in Magento 2
Over the past few years, progressive web applications have been in the public eye and are slowly gaining popularity. PWA technology is actively supported...