LoginOperations case studies
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- Business organisation
- Continuous improvement
- Customer service
- Health & safety
- Innovation
- Lean production
- Location of business
- Management of change
- Merger and acquisition
- New product development
- New technology
- Production process
- Quality
- Research and development
- Supply chain
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Business organisation
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The advantages of centralisation
Edition 15: This case study looks at why and how a number of HR activities have recently been centralised at the Legal Services Commission and the benefits these changes have brought to staff, the public and the organisation.
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Continuous improvement in business
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Product development through continuous improvement
Edition 14: This case study focuses on how Corus used its knowledge and experience of continuous improvement (CI) to win new business.
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Continuous improvement as a business strategy
Edition 13: This case study focuses on the process of Continuous Improvement (CI) at the CCI steel plate manufacturing mill at Scunthorpe. It will show how Corus is finding new ways of achieving its objectives from existing resources.
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Continuous improvement within an organisation
Edition 12: This case study looks at how use of Kaizen can achieve improved productivity and a culture of continuous improvement.
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Continuous Improvement - The Corus Way
Edition 11: This case study helps students understand how companies train, develop and communicate with staff to delivery continuous improvement.
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Customer service in business
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Developing competitive advantage through customer service
Edition 16: This case study shows how Morrisons uses customer service to differentiate itself from its competitors, motivate its colleagues and help the business to grow.
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Using customer service to position a business
Edition 14: This case study shows how the online bank first direct positions itself in the retail banking sector.
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Customer service as a strategy
Edition 13: This case study examines how a strategy focused on customer service can contribute to longterm business development.
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The importance of customer service at Enterprise Rent-A-Car
Edition 12: This case study demonstrates the importance that Enterprise Rent-A-Car places on the role of excellent customer service in growing the business.
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The importance of excellent customer service
Edition 11: This case study helps students understand the importance of understanding what customers want to improve customer service.
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The importance of customer service
Edition 10: As a result of carefully reading the Case Study, students should be able to: explain what is meant by organisational ‘culture’ and illustrate what is meant by a customer focused culture through using examples of how Homebase employees operate, understand and explain the term ‘strategy’ and show how the review cycle of ‘review’, ‘plan’ and ‘do’ enables Homebase to put its strategic plan into practice, know why customer research is important in helping an organisation to understand the wants and needs of its customers.
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An integrated approach to Customer Service
Edition 8: This case study examines the development of the Gala Group’s Customer Service Strategy as a total business concept. It illustrates how developing and integrating a Customer Service Strategy across the business is helping Gala to position itself for further growth.
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Developing a customer focused sales strategy
Edition 2:
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Health & safety in business
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Investing in safety
Edition 14: This case study shows how FirstGroup, the worlds leading transport company, has developed a safety culture.
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Health and safety in the workplace
Edition 11: This case study helps students understand the role of unions understanding their work in Health and Safety.
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Success through managing quality, safety, customer service and cost
Edition 11: This case study helps students understand operations management – balancing safety, quality, customer service and cost.
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Health & Safety in the modern workplace
Edition 4:
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Innovation in business
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Growth through ingenuity and enterprise
Edition 8: This case study examines how 3M UK has turned ideas throughcreative thinking into realistic, affordable solutions that peoplewant. This process in known as innovation, a mix of ingenuityand enterprise marking every stage of 3M’s 100 year history.
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Staying ahead in a competitive environment
Edition 7: This case study examines the positive way in which McDonald’s is responding to changing customer habits and increased levels of competition. Keeping ahead involves continuous hard work to enhance the reputation of the brand, coupled with product innovation based on detailed market research that indicates how to please customers.
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Lean production in business
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Competitive advantage through efficiency
Edition 16: This case study will demonstrate how Aldi uses a lean approach to its business operations to offer its customers quality products at competitive prices.
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Lean production at Portakabin
Edition 14: This case study focuses on how Portakabin uses lean production methods to ensure it produces aquality product that gives value to the customer.
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Becoming a lean service organisation
Edition 14: This case study shows how the process of reform, using lean production principles, is helping the Legal Services Commission to cut down on any wasteful expenditure.
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Using Six Sigma statistical thinking to improve business processes
Edition 8: This case study illustrates how Cummins uses an initiative, ‘Six Sigma’ for process improvement to significantly improve its business processes. Using statistical tools and data as a base for analysis, Six Sigma enables Cummins to improve its understanding of critical business and operational processes, generating major cost savings.
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Location of business
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Locating a business to enhance the customer experience
Edition 16: This case study focuses on how Enterprise Rent-A-Car decides where to locate its new or relocated branches.
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Sustainable performance in the construction industry
Edition 16: This case study examines how CEMEX locates and carries out its operations in a sustainable way.
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Relocating A Gala Club
Edition 5:
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Management of change in business
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Embracing and pursuing change
Edition 12: This case study shows how AEGON has responded to its changing business environment to achieve its goals.
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New product development in business
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New technology development in the primary sector
Edition 14: This case study focuses on how Anglo American carries out new product and process development.
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Using innovation to create competitive advantage
Edition 13: This case study focuses on how Intel takes an integrated approach to research, development and manufacturing to drive its business.
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New technology in business
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Integrated information systems: seeing the whole picture
Edition 8: This case study illustrates ways in which organisations like schools and businesses can become more efficient by integrating their Information & Communications Technology effort. Society also stands to gain; students who become familiar with good Information Management practice are better equipped to become effective members of the workforce of the future.
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Staying ahead - embracing new technologies in a new digital world
Edition 8: This case study looks at how Polestar has responded to the opportunities presented by new digital technology. It has adopted CTP technology so as to provide its brand-leading customers with a competitive edge.
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Operating Globally Through Technology
Edition 5:
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Production process in business
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Sustainability and water
Edition 9: As a result of carefully reading the Case Study, students should be able to: know the basic economic problem and how it is solved, understand the factors of production and opportunity cost, describe what is meant by sustainability.
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Quality in business
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Supporting business through standards
Edition 13: This case study shows how BSI British Standards (BSI), the UK's National Standards Body, supports businesses at every step of the research, development and manufacturing processes.
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Creating world class quality standards
Edition 12: This case study shows the importance of quality standards and how BSI supports organisations in achieving them.
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Quality through standards
Edition 11: This case study helps students understand the importance of quality and how standards help organisations delivery quality.
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Implementing quality systems
Edition 10: As a result of carefully reading the Case Study, students should be able to: understand the benefits to customers when businesses operate and produce to defined standards, explain the gains to producers and suppliers from being known to operate to defined standards, appreciate BSI’s role in creating standards for products, (including materials, hardware, software and services), processes and systems.
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The importance of quality in creating competitive advantage
Edition 10: As a result of carefully reading the Case Study, students should be able to: know that quality relates to how well a product does what it is intended to do, explain how the ability to provide quality consistently gives some companies competitive advantage, demonstrate the importance of offering customers high quality service.
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Standardization and quality management
Edition 9: As a result of carefully reading the Case Study, students should be able to: understand why it is important to establish standards, explain the meaning of standard, standardization, quality and quality management, outline the role of standardization in ensuring the safety of users of products and services.
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Planning for quality and productivity
Edition 9: As a result of carefully reading the Case Study, students should be able to: explain why continuous flow methods are appropriate to car manufacturing, show how Total Quality Management (TQM) is a customer focused approach to production, describe examples of just-in-time manufacturing and Kaizen.
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Research and development in business
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Product design through research and development
Edition 15: This case study shows how R&D is central to building Syngenta's product range.
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Using research and development to improve agricultural productivity
Edition 12: This case study looks at the research and development process as part of product development and its importance to environmental sustainability.
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Taking a long-term view - developing fuels for the future
Edition 10: As a result of carefully reading the Case Study, students should be able to : understand why businesses take a long-term view of sustainable business practice and investment appreciate the importance of research and development understand how R&D helps a company to develop sustainable solutions.
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Supply chain in business
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Managing the supply chain to meet customer needs
Edition 15: This case study focuses on how the second largest grocery brand inthe UK - Warburtons - manages its supply chain.
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Supply chain from manufacturing to shelf
Edition 14: This case study shows how Kellogg's fulfils this mission in the later parts of the supply chain from manufacturing to shelf.
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Building a sustainable supply chain
Edition 13: This case study looks in detail how IKEA has achieved its aim to be a responsible business in each of the three sectors of the supply chain.
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Managing stock to meet customer needs
Edition 12: This case study shows how important effective management of stock is for an organisation in both meeting customer needs and controlling costs.
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Supporting agriculture to create sustainable development
Edition 11: This case study helps students understand why a sustainable supply chain is important for manufacturers.
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Creating a sustainable chocolate industry
Edition 10: As a result of carefully reading the Case Study, students should be able to: explain BCCCA’s role in providing a focus for UK chocolate manufacturers to work together on non-competitive issues, describe the global nature of the market for chocolate, understand the importance of sustainability in providing a livelihood for small cocoa farmers.
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From bean to bar - the production process
Edition 8: This case study looks at the massive, complex worldwide operations that ensures that chocolate products are on the shelves of retail outlets 365 days a year. In reality, it represents a triumph for careful planning and meticulous organisation.
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Coffee - The Supply Chain
Edition 5:
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