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Using communications to develop business opportunities (PDF) 
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Customer Focus
Developing long-term customer relationships
In recent years, rapid advances in technology have led...
Business Planning
Making the best use of limited resources
One of the challenges facing every organisation today is...
Communications
Communication strategies to engage a variety of stakeholders
Enterprise Rent-A-Car is the UK’s leading car rental company....
Protecting People
Organisations and Unions
UNISON
Formed in 1993 when three public sector unions joined...
Customer Service
Using customer service to position a business
However, customer service is only a small part of...
Business Dictionary
What are AI-Powered E-commerce Solutions
The landscape of e-commerce has undergone a seismic shift...
What is Cybersecurity in Digital Banking
In the contemporary landscape of financial services, digital banking...
What is Biometric Security in Fintech
In recent years, the financial technology (fintech) sector has...
What is Asset Backed Security (ABS)
Asset Backed Securities (ABS) represent a significant innovation in...
What is Workforce Upskilling Analytics
In an era characterised by rapid technological advancements and...
Case Studies
Using technology to improve economies
Vodafone is a leading international mobile communications company with interests in 27 countries and partnership agreements with a further...
Developing skills in a large organisation through training and development
National Grid is one of the world's largest utilities. It focuses on the delivery of energy (gas and electricity)...
Standardisation and quality management
Imagine a world in which consumers cannot tell how reliable a product or service is and have no knowledge...
How roles and functions contribute to organisational performance
A Nottingham County Surveyor, Edgar Purnell Hooley, discovered tarmac by accident in the early 20th century. He found a...
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