Operations

Operations management: The Wincanton Way

Wincanton's mission is 'delivering supply chain solutions across Europe'. The company is customer focussed: its aim is...

Designing user-friendly technology

“Roy, the first shipment has just arrived, I thought you might like to see one.” Gary Maughan...

Creating an ultimate travel experience

As a newly-formed rail operating company, Great North Eastern Railway Ltd (GNER) took over one of the...

Developing a stronger customer focus

Customers are not simply looking for good products. Rather, they seek good products which address their individual...

Building the Jaguar S-Type

The background to Jaguar provides a good example of entrepreneurship - identifying opportunities, creating a winning formula...

Creating innovation for competitive advantage

Companies must innovate in order to keep ahead of their competitors. If an organisation wants to create...

Fastflow to fashion

The Burton Group is one of the largest fashion retailers in the UK, operating nearly 1,500 outlets...

Creating world class performance in a Jaguar assembly plant

In recent years, many UK manufacturing and service industries have transformed their production methods and processes. Businesses...

If it doesn’t benefit the customer – We don’t...

Just think about how goods and services today are provided for our every need. In the 70s...

Client servicing in a customer-focused organisation

Equitable Life Assurance Society Image 1This case study focuses on how one of this country’s major service...

Solving complex supply chain problems

Making products available, wherever they are required, benefits customers. Although customers do not actually view the operation...

Improving the performance of manufacturers

primary - gifts of nature such as extracting or developing natural resources including farming, forestry, mining or...

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