Developing competitive advantage through customer service (PDF) 
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Welcome to our business site, we have over 600 case studies that cover a wealth of business topics in real businesses, our business theory pages cover all the topics you need to know in business. In our eBook store you can download PDF versions of all our case studies or get one of our ebook collections, if you prefer we have audio case studies or printed books.
With access to over 6,000 articles that cover all aspects of business, lifestyle and technology featuring topics like how to start your own business, small business trends, marketing tips and practical advice for business owners, trading and cryptocurrency.
The case studies that have been constructed to help you learn about business from real life examples within some of the biggest businesses in the world. You can get unlimited access with a subscription, or you can download any case study from our eBook store.
Building the future of English football
The Football Association is a unique organisation. It has no shareholders, it is not tasked with making a profit, it does not manufacture a...
Building sound customer relationships
Royal & SunAlliance is one of the world’s major insurers, with operations in around 50 countries it carries out business in over 130 countries....
Creating consumer demand for SKY TV through sports
Successful marketing involves providing consumers with the goods and services they require, where they want them and when they want them. In this country,...
Factors affecting organisational structure
The Forestry Commission has a huge responsibility. It cares for 827,000 hectares of sustainably-managed woods and forests and plants more than 17 million trees...
Motivating and engaging employees for better business
Virgin Media was created from the merger of NTL, Telewest and Richard Branson's Virgin Mobile and is a part of Liberty Global plc, the...
Motivation within a creative environment
Siemens is the engineering group that is behind many of the products and services people take for granted in their daily lives. The list...
Planning a budget
Davis Service Group is a large public limited company employing around 17,000 people. Its shares are quoted on the London Stock Exchange.
The business is...
Investing in natural gas drilling down into the risks
Investment decisions involve weighing up the risk and the likely rewards of various options. It is often the riskiest alternatives that yield the highest...
Managing financial risk
There is an element of risk in an activity when the outcome cannot be predicted with any certainty, or when the outcome is known...
Steeling market share
It is easy for consumers in a changing world to take availability and choice for granted. This can be best characterised by examining markets...
Improving the performance of manufacturers
primary - gifts of nature such as extracting or developing natural resources including farming, forestry, mining or fishingsecondary – manufacturing and the construction industries...
Using six sigma statistical thinking to improve business processes
It is easy to identify key competitors in a market by their goods or services. These products clearly meet customer needs in terms of...
London 2012 achieving the vision
The Olympic and Paralympic Games are the world's largest peace-time event. The modern Olympic Games were first held in Greece in 1896 and since 1960, the...
Sustainable tourism in forest surroundings
The products and services that an organisation produces are the reason why it exists; timber merchants exist to sell timber, china factories to produce...
Using planning to construct a better future
Planning is the process of deciding what you want to achieve in the future and then thinking about ways of making it happen. First...
Using skills to respond to the external environment
Businesses do not operate in isolation. They are constantly faced with internal and external factors that impact on the dynamics of their operations. Monitoring...
Social and environmental responsibility
Businesses help society to prosper. They do so by providing goods and services that consumers want. Businesses also contribute to the well-being of society....
Matching taxation principles with environmental policies
With the discovery of a previously unknown planet, one of the first things we would want to know is its capacity for supporting any...
We have case studies from over 250 corporate companies like Adidas, Coca Cola, Cadbury Schweppes and many more.
The stockbroking revolution
In recent years, there has been a radical transformation in the way in which stocks and shares are traded. At one time, if a...
Innovation at Heinz
At one time, certain businesses operated in static environments, whereas others operated in dynamic environments. Today, the majority of businesses operate in a dynamic...
Building a competitive advantage
A successful company understands the nature of the environment in which itoperates, and manage to identify how best to gain a competitive advantage over...
Our business theory pages cover all the topics you need to know in business.
Products that can help you manage your personal finances
Banks provide a number of important financial services to business:
Loans
Provide businesses with expansion capital. A secured loan is one that is guaranteed by some...
Creating strategies that meet customer needs in the marketing mix
Creating strategies that meet customer needs in the marketing mix, when marketing their products firms need to create a successful mix of:
the right product
sold...
Growth and decline of businesses
Businesses grow in a number of ways - e.g. by increasing sales and profits, employing more staff, operating from more outlets, producing on a...
Our business articles cover all aspects of business including, brexit, SEO, business taxation and so much more.
Hassle free office move solving productivity problems during office relocation
Millions of employees lie to their bosses about
taking leave when they are stressed. The taboo around stress is such that
people fail to admit the...
Fitting Out An Office: Why You Should Let The Experts Do It
The benefits of having the right office fit-out perfectly aligned with your vision and ability to cater directly to the needs of your business...
Steps to hiring a waste disposal company for your business
The Inevitability of Waste
As a business, more especially a business just starting out, one of the most important aspects of your operations will be...
Starting a new business in 2023. From Zero to Hero
Starting a new business is tough and challenging. Many businesses fail in part because they lack an appropriate long-term action plan. When you start...
Easy Steps for Developing a Documentation Management Strategy
Are you still using a documentation management system that’s been out of date for at least 10 years? Do you struggle to find and...
Steps you can take to grow your business
As an entrepreneur starting a business, your innate desire is to see it grow into a large and successful enterprise. After all, you took...
Strategies for attracting talents in China
China is a large country that houses lots of
great talent for the majority of businesses. The booming market in China is an
opportunity not everyone...
Why challenging your industry’s skeletons can actually boost growth
When a new company enters a sector, they disrupt the market with their unique selling point. This might be the product, service or people,...
All you need to know about theft criminal charges
No one likes to be charged with a crime, regardless of how big or small the crime is, or how serious it can get....
What is the best advice for new investors in 2020?
2020 has certainly
proved to be quite a year so far. We’ve only been through the first quarter of
2020 and things are already looking pretty...
Essential services offered by accounting firms
We all know that no business can survive without accounts and bookkeeping. Hence, we can say that accounting firms are an essential part of...
Learn about the Advantages offered by High Risk Payment Gateways Like those at Pay. cc
Exploring the advantages of incorporating an open banking payment gateway into your business unveils a realm of benefits. Imagine a payment gateway as a...
Why your home office needs a pet dog
People may not have warmed up to the idea of working from home, but as a trend, telecommuting is not going anywhere. In fact,...
How employee training could change the workplace as we know it
COVID-19 had a major impact on the shape of the world of work. Enterprises around the world have had to grapple with the sudden...
Business flower etiquette: sending flowers
Flowers are very important for nature. In this case, they are not a symbol but a crucial part of the Earth’s ecosystem. They can...
Paid vs. Organic Marketing: What’s the Difference?
When it comes to marketing your business, there are two main strategies: paid and organic. Paid marketing involves using advertising platforms to promote your...
What to look for in a PPC company
PPC advertising is amongst the most effective forms of online marketing. If you are considering it for your business, then you are on the...
Starting Up Online Affiliate Businesses Without a Budget
Creating something out of nothing - that’s the goal for lots of people who would dearly like to work on and achieve something whilst...
Learning Business English on the Maltese Islands
Proficiency in English is one crucial skill that a lot of people need as part of their training to become a global citizen. A...
Writing opinion essay introduction
Student’s Life Is Still
Very Complicated When We Talk About Assignments
How many times have you been asked to compose, create or just
write essays on various...
5 Steps to get ready for a business school admission interview
A business school admission process can be quite stressful, especially when it comes to a face-to-face interview where you meet with the admission board...
US Online Casino and Sports Betting are Opening up – What to expect in the coming years?
Over the last year and a half, we have witnessed unexpected changes on a global scale. The Covid-19 pandemic affected many industries, destroying many...
Online casino Indonesian: the best place of online gambling
A casino is a
public place, room, or building where people play gambling games. The casino is
mostly near or combined with restaurants, hotels, malls, resorts,...
Is Online Casino a practical business in 2022?
It’s the first few weeks of this year and a lot of people are counting on something optimistic and fresh. Businesses started popping up...
The indispensable microtransactions in free to play video games
Video games have become a huge market that has expanded greatly over time, therefore, it is normal to find thousands of gamers around the...
How to choose a gaming desk
Very essential to optimize its gaming performance, the gamer desktop is the appropriate tool that allows the player to have a good gaming experience...
How Lucrative is the Mobile Gaming Market in the UK in 2022?
The fact that the global gaming market is predicted to be worth $256.97 billion by 2025 should give you an indication of just how...
The importance of having a community defibrillator
Are you considering a defibrillator for your community? If yes, this will be one of the best decisions you are going to make. The...
Nicotine Pouches: What are they and what’s their importance to athletes?
It’s the bottom of the 8th inning. There is one out and a man on third base. The score is a complete deadlock. The...
Why Do You Need Protein Supplements? 3 Best Protein Supplements In India
Protein is needed by everyone irrespective of various factors like age, gender, and activity levels. It’s just that athletes, bodybuilders, and active gym-goers can...
Fun without Risks: Pacific Surf School Emphasizes the Importance of Safety
Located on the beaches of San Diego, Pacific Surf School is recognized for offering safe fun and high-quality surf instruction. Committed to safety in...
3 ingredients you definitely want to see in your pets food
(Photo Credit: Shutterstock)
Have you ever taken a look at what goes into your pet’s food? There are several dozen ingredients in your average dog...
Sculpt leather jackets – which one should you buy?
Arguably, Sculpt leather jackets are the most timeless piece of clothing available; but suede takes it to a different level. Seeing someone in the...
New or vintage, how to choose your first Oris
Choosing a Rolex is like getting married: it's better to think about it before you start! Who has not, consciously or unconsciously, associated Rolex...
How to read a pay stub: this is everything you need to know
It's everyone's favorite day: payday! There's nothing quite like seeing all of your hard work and effort come to fruition in the form you need:...
How much influence does behaviour have on financial settlements?
Historically, divorce law in England has not allowed blame-free separations. The five permitted reasons for divorce are adultery, desertion, unreasonable behaviour, and living apart...
6 Reasons to Get into the Trucking Business
Everyone wants to lead a joyful, entertaining lifestyle. Trucking is one of the many chances that may help you live the life of your...
What are the 3 Things You Should Consider When Applying for a Car Loan?
Car loans are a great way to get your hands on the car of your dreams, but that doesn’t mean they’re without their drawbacks....
Car Loan in Singapore: Answers to the Common Questions
Most people in Singapore buy their cars using car loans, which is a good thing because they get to enjoy the asset and pay...
Guide To Replacing A Consumer Unit In The UK
Looking to upgrade your consumer unit in the UK? You've come to the right place. In this step-by-step guide, we'll walk you through the...
Why Hiring a Skip is the Best Option for Waste Management and Disposal
As a business owner or a residence owner, it is vital to ensure that your resources are spent wisely. We all know that good...
Commercial cleaning
There is a number of commercial cleaning services you can take advantage of if you own a business. From regular cleaning sessions to deep...
7 helpful tips to provide an excellent experience for your hotel guests
Hotel owners and managers---did you know that improving your customer experience for your guests could save you both valuable time and money? Excellent guest...
3 Gadgets I always take camping
Every camper is different, but there is no doubt that each individual has a set of essentials that need to be packed for camping....
Ideas to have fun in London during a business trip
Business trips tend to involve deadlines, meetings, conferences, interviews and a rather strict schedule. But even if you’re travelling for work, you can still...
Our technology articles cover all aspects of technology including, cryptocurrency, computing, websites and so much more.
Corporate markets: modern issues in business technology
Information technology has played a rising level of importance in recent years and these industry trends have increased the abilities of even the smallest...
6 Fantastic Benefits of Effective IT Support
Businesses need to function like well-oiled machines if they want to thrive. As long as everything is working effectively and efficiently, success is often...
Your guide to choose the company with the best business IT solutions in London
IT revolution has swept every sector of our life, including the business field,where IT has made its place in every department. Mere imagination of...
Online Trends You Might Want to Try
The online world is becoming more of a staple in our everyday lives as time goes by, and we can’t say that we’re complaining....
IT Asset Lease Return Management Guide
Leasing IT assets such as computers, servers, and networking equipment is a common practice among businesses seeking to manage their technology infrastructure efficiently. However,...
Many companies still overlook password security
A near-constant stream of data breaches,
online scams, phishing attempts, and privacy invasion is the new normal. It
means that password security is more important than...
Can I really make money with Bitcoin Cryptocurrency?
The simple answer is yes, however, like everything in life you have to make wise decisions of course. There is an element of risk...
Crypto Exchange Listings Unleashed: Strategies for Triumph
Executing a successful exchange listing crypto on a reputable cryptocurrency exchange is crucial for its visibility and success. This detailed guide explores advanced strategies...
Business and cryptocurrencies in the UK: regulation and perspectives
In this article, we will explore important aspects related to the relationship between business and cryptocurrencies in the UK context. Particular attention will be...
The Business Case for Developing a Mobile App
We all use mobile apps every day. It is easy to understand why mobile apps are so beneficial to our daily lives on a...
4 Ways Smartphones Can Benefit Your Health
Smartphones have been around long enough now that some people probably don’t remember life without them. Smartphones have changed the way we live and...
How to choose a mobile application development company
If you’re a young entrepreneur, working on your new startup, you will find yourself have plenty of ideas every now-and-then. It is unfortunate that...
Five vital steps setting eStore using WordPress
When looking to set up an e-commerce store, it's important to select the right platform for your business. If WordPress is the right choice...
Do you run a growing online business, or do you have a ton of videos on your site piling up every day?
As your website grows, you will find that you may need another hosting solution.
How do you choose from an endless number of hosting websites?...
It’s the long game!
Finding reliable, robust, and secure Magento hosting is no piece of cake. And if you’re tired of inefficient hosting and are now trying to...