People Case Studies by topic

In 1985 the first mobile phone call was made on the Vodafone network. This is now one of the largest telecommunications companies in the...

Direct selling Amway was set up in 1959, with only a disused service station as a base. Today, Amway is one of the world's largest...

This case study focuses on the issue of communications. It describes a range of ways in which organisations communicate with their workforce in order...

The external environment is continually changing, which means that to remain competitive and continue to satisfy both the needs of the market and its...

The Forestry Commission is a government department, making it a public sector organisation. Its mission is 'to protect and expand Britain's forests and woodlands...

For these individuals, the workplace of the future will be quite different from that of the past. For example, there will be a continuing...

In a rapidly changing business environment decision-takers in large organisations are recognising that, in order for their company to succeed, they need to develop...

Differences can come from individual characteristics and life experiences, such as where you went to school or where you live. Being married or in...

Tesco is the UK’s leading retailer, serving millions of customers every day. It also employs more people than any other company, with over 300,000...

A critical issue in the development of a successful working relationship is whether we believe we are treated differently from someone else, not because...

In recent years this pattern has changed. We have seen the stripping out of layers of bureaucracy as organisations have become leaner and flatter....

Is that your view of trade unions? Really? And you don't know of trade unions with more women members than men? So: Where has your...

Customer service can be used to achieve a personal relationship by focusing on meeting needs and requirements. The term can be used to describe...

Motivation is a driving force within an individual to do something well. Motivation is particular to an individual so it is important to find...

A successful business understands its market and how best to differentiate its product so as to appeal to its target audience. It also knows...

Tesco began in 1919 with one man, Jack Cohen, a market stallholder selling groceries in London. Tesco was formed out of a merger with T.E....

Tarmac was established in 1903 and is the UK's leading supplier of building materials and aggregates to the building industry. Tarmac is most often associated with...

Today most people, probably yourself included, have come to expect energy at the touch of a button or the flick of a switch. Until...

British Gas is part of the Centrica Group. It is the country”s best recognised energy brand. Centrica is a multinational company, with businesses in...

This case study covers the role played by Trade Associations in the UK economy. It draws on examples from four contrasting industrial and service...

UNISON Formed in 1993 when three public sector unions joined together, UNISON is the UK's largest union. The merger created a stronger union voice to...

As markets become increasingly competitive it is essential that employers and employees have a good working relationship and are pulling in the same direction. The employment...

The term 'learning organisations' has become widely used in recent years. This is applied to businesses that best adapt and change so that the...

The importance of recruitment For McDonald's, people are its most important asset. This is because customer satisfaction begins with the attitudes and abilities of employees...

Asda is the UK’s second largest supermarket. It was founded in 1949 under the name of Associated Dairies and Farm Group but shortened this...

In the past, many people would expect to undertake the same job for the whole of their working lives. However, today it is widely...

RWE npower is a leading energy company in the UK. It is part of the German-owned RWE, one of Europe's leading utilities. Part of...

Syngenta is a world-leading plant science business. It is committed to promoting sustainable agriculture through innovative research and technology. Its purpose is 'bringing plant potential...