People Case Studies by topic

Today´s Inland Revenue The range of work undertaken by the Inland Revenue is broadening. It includes helping people to pay the right amount and receive...

Enterprise Rent-A-Car is the UK’s leading car rental company. The company offers daily and weekend car rental for private and business use. It also...

Effective communications is a key element of any business’s operations. How well a business communicates with its stakeholders, both internal or external, will have...

As an organisation develops, it creates working practices within the business that reflect its way of doing things. These practices become embedded in decisions...

If you ask your friends about how school or college is helping them to achieve their ambitions, they will probably talk about their performance...

Organisations that wish to be successful in the increasingly competitive markets of the 90s must consider how to provide rewarding roles which allow their...

In a rapidly changing business environment decision-takers in large organisations are recognising that, in order for their company to succeed, they need to develop...

In 1901 county surveyor Thomas Hooley noticed a fallen barrel of tar that had split open in the road. The mess had been covered...

Differences can come from individual characteristics and life experiences, such as where you went to school or where you live. Being married or in...

A critical issue in the development of a successful working relationship is whether we believe we are treated differently from someone else, not because...

This study focuses on the way in which Philips has transformed its organisation and culture in order to flourish in the modern competitive world....

Customer service can be used to achieve a personal relationship by focusing on meeting needs and requirements. The term can be used to describe...

Change is something that happens in businesses all of the time. Change can occur in an organisation’s internal or external environment. As a result,...

other countries’ products are becoming increasingly sophisticatedinternational trade in services is set to growmodern products need a well-educated, well-informed workforce to produce themother countries...

People spend a considerable part of their lives at work, so it is not surprising that they expect to be rewarded and satisfied with...

RBS is one of the world's leading financial services companies providing a range of retail and corporate banking, financial markets, consumer finance, insurance, and...

Today's working world is dramatically different from that of the past. Charles Handy in his book, The Future of Work (1984), warned that the old patterns...

UNISON is the UK’s biggest public service trade union. It represents 1.3 million members who deliver essential services to the public. These are services...

In the business environment, nearly all individuals within an organisation will belong to one or more groups or teams. A team is a set...

UNISON Formed in 1993 when three public sector unions joined together, UNISON is the UK's largest union. The merger created a stronger union voice to...

This case study covers the role played by Trade Associations in the UK economy. It draws on examples from four contrasting industrial and service...

UNISON works with both employers and employees to ensure that public service workers receive a fair deal. A big advantage for any worker represented...

Kingfisher plc is one of Europe’s leading retailers based around three main sectors - DIY, electrical and general merchandise. The company employs over 130,000...

In 2002, Philip Green bought Arcadia for £800 million. He changed it from a public limited company (plc) to a private limited company (Ltd)....

Businesses need to recruit and select the best people. This helps them achieve their aims and objectives. This is particularly relevant in the fast-moving...

In the past, many people would expect to undertake the same job for the whole of their working lives. However, today it is widely...

RWE npower is a leading energy company in the UK. It is part of the German-owned RWE, one of Europe's leading utilities. Part of...

OPITO is the focal point for skills, learning and workforce development in the oil & gas industry. It aims to deliver the right skills for...