Business Case Studies by Company

Below is a list of Business Case Studies case studies organised alphabetically by company. To view more companies, please choose a letter from the list below.

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Zurich Logo

Case studies

  • Creating quality customer care

    This case study examines how Zurich brings quality to life in the care it provides for its customers every day. Edition 17

  • The benefits of budgeting

    This case study shows how Zurich’s careful approach to budgeting is a contributory factor in gaining competitive advantage. Edition 17

  • A customer-centred approach to providing insurance

    This case study examines the customer-focused approach of Zurich, the insurance and financial services provider Edition 16

  • Providing a customer-centric service

    This case study focuses on how Zurich has used market research to develop a business strategy of 'delivering help when it matters so that customers feel valued and taken care of'. Edition 15