The importance of customer service at Enterprise Rent-A-Car (MP3) 
Packaging and sustainable development (PDF) 
Communicating through the "world game", for brand and corporate reputation (PDF) 
Using market research to improve consumer focus (PDF) 
Building societies and other types of organisation (PDF) 
Promoting sustainable development (PDF) 
The Marketing Collection Business Case Studies eBook 
The Strategy Collection Business Case Studies eBook 
The Operations Collection Business Case Studies eBook 
Using technology to create a paperless office (PDF) 
Working with bottling franchisees around the world (PDF) 
Creating a competitive advantage through R&D (PDF) 
Increasing employee engagement through HRM (PDF) 
Delivering the mission statement (PDF) 
The Finance Collection Business Case Studies eBook 
The business mission of Britannia (PDF) 
The Importance of Effective Communication in a Competitive Market (PDF) 
Using promotion to position a brand (PDF) 
Motivational theory in practice at Tesco (PDF) 
Taking direct banking a step further (PDF) 
The importance of effective management (PDF) 
Securing a market leading future through SWOT analysis (PDF) 
Building sound customer relationships (PDF) 
The importance of customer service at Enterprise Rent-A-Car (PDF) 
Building a local retail strategy (PDF) 
Tesco A3 ePoster Edition 16 "Developing appropriate leadership styles" 
Strategic planning - responding to external influences (PDF) 
Sustainable performance in the construction industry (PDF) 
Job roles at Specsavers (PDF) 
SWOT analysis in action (PDF) 
The importance of excellent customer service (PDF) 
Enhancing customer service (PDF) 
Decision-making in an uncertain world (PDF) 
The Editions Collection Business Case Studies eBook 
Creating an effective organisational structure (PDF) 
A business case for investing in rail (PDF) 
How McCain responds to changes in the external environment (PDF) 
Corporate Social Responsibility (PDF) 
Parcelforce A3 ePoster Edition 13 "Customer service as strategy" 
Steering the economy (PDF) 
Using market research to support decision making (PDF) 
Pursuing a growth strategy - Dixons Group (PDF) 
The stockbroking revolution (PDF) 
Sustainability and water (PDF) 
The Freeserve solution (PDF) 
Values into vision (PDF) 
Achieving growth in a competitive marketplace (PDF) 
Reaching customers through direct selling (PDF) 
Turning waste into wealth (PDF) 
Within An Arm's Reach Of Desire (PDF) 
Using the marketing mix to drive change (PDF) 
Working for free trade (PDF) 
Creating the right marketing mix (PDF) 
The role of a multi-national in developing markets (PDF) 
Using promotion to campaign for public services (PDF) 
The launch of Sainsbury's Bank (PDF) 
Working for sustainable development in primary industry (PDF) 
Developing customer focus (PDF) 
Using PEST analysis to identify external influences (PDF) 
Developing responsiveness through organisational structure (PDF) 
Adding value through asset optimisation (PDF) 
Using aims and objectives to create a business strategy (PDF) 
Taking flight into the future (PDF) 
The Environment Collection Business Case Studies eBook 
The Complete Collection Business Case Studies eBook 
Design as a differentiator (PDF) 
Using the marketing mix in the fashion industry (PDF) 
The role of PR in changing perceptions (PDF) 
Tarmac A3 ePoster Edition 15 "Developing a Human Resource strategy" 
Meeting global and local needs (PDF) 
The importance of sustainable purchasing and supply (PDF) 
The acquisiton of Dr Pepper/Seven-Up company inc (PDF) 
Investment appraisal in action (PDF) 
Success through managing quality, safety, customer service and cost (PDF) 
Creating an entrepreneurial partnership (PDF) 
Calculating and managing risk (PDF) 
The contribution of accountants to sound, ethical business practice (PDF) 
Integration in the public sector: HM Revenue and Customs (PDF) 
Building community partnerships (PDF) 
Strategically repositioning a business (PDF) 
Organisational change (PDF) 
Strategy and the Environment (PDF) 
The marketing process (PDF) 
Developing a partnership to support the interests of young people (PDF) 
Using strategy and planning to measure, monitor and report performance (PDF) 
Meeting customers' needs in growth markets - online gaming (PDF) 
Developing a market plan (PDF) 
Using effective communications (PDF) 
Re-engineering a business process (PDF) 
Developing a communications strategy (PDF) 
Consumer focused product development (PDF) 
Implementing a management development programme (PDF) 
The advantages of sponsorship (PDF) 
Strategic growth in the fashion retail industry (PDF) 
Supply chain from manufacturing to shelf (PDF) 
Developing an effective organisational structure (PDF) 
Intellectual Property Office A3 ePoster Edition 14 "Protecting the marketing mix through intellectual property rights" 
Delivering a superior customer experience (PDF) 
The importance of competition policy (PDF) 
Primark A3 ePoster Edition 17 "Beyond corporate social responsibility" 
Managing firms throughout the business cycle (PDF) 
Client servicing in a customer-focused organisation (PDF) 
Live, breathe and wear passion (PDF) 
Whitbread in the community (PDF) 
The contribution of the FTSE4Good Index to socially responsible investment (PDF) 
Trade associations at work (PDF) 
Using call centres to deliver customer solutions (PDF) 
Targeting a market segment (PDF) 
The product life cycle and online fashion (PDF) 
Achieving Better Public Services - The Work of the Audit Commission (PDF) 
Changing the culture at Jaguar (PDF) 
Creating a new and exciting brand - Cafe Cadbury (PDF) 
Balancing the marketing mix through creative and innovative strategies (PDF) 
How a brand promise drives change in a multinational organisation (PDF) 
Use of PEST analysis at UNISON (PDF) 
HM Revenue & Customs A3 ePoster Edition 12 "The economic environment" 
Motivation - how Egg unleashes the power of people (PDF) 
The first electronic stock market (PDF) 
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