Operations Case Studies by topic

Corus is part of the Tata Steel Group, the world's sixth largest steel producer. Within Europe, Corus is the second largest steel producer with...

All organisations are faced with periods of evolution and revolution. As they prepare for a period of change, there will undoubtedly be immense upheaval....

Some business improvements involve a giant leap forward. An example of this would be the development of a revolutionary new product such as the...

Anybody who has bought a car will tell you that there are tangible points of difference which affect their decision to make a purchase....

Just think about how goods and services today are provided for our every need. In the 70s and 80s, who would have forecast that...

This case study focuses on the way in which Britannia Building Society has continued to place its customers at the centre of all its...

When you run a large organisation, you are likely to have a large number of employees. The Singapore Airlines Group has more than 29,000...

In recent years, many UK manufacturing and service industries have transformed their production methods and processes. Businesses that have been at the leading edge...

The importance of Health & Safety Health and Safety lies at the heart of an organisation's commitment to the people that work for it and...

Just like pretty much anywhere else, it is probable that sooner or later an accident happens at your workplace. The important thing to keep...

Adding value to a product involves making it more desirable and better for the final consumer. Ways of adding value to a product or...

Everything you use at home, at school, or college has its origins in simple, perhaps ingenious, ideas. However, it takes more than creative thinking to...

One of the most significant economic developments is the internationalisation and globalisation of commerce. Almost every type of business is influenced by global events...

The business world is a moving target. It has changed rapidly over the last 20 years and is continuing to do so at an...

Portakabin is an international company. It produces some of the most advanced building systems available. The company is part of the £700 million turnover Shepherd...

It is easy to identify key competitors in a market by their goods or services. These products clearly meet customer needs in terms of...

The background to Jaguar provides a good example of entrepreneurship - identifying opportunities, creating a winning formula and responding to consumer needs to build...

This case study describes the relocation in 1994 of the Marks & Spencer store in Kendal. The situation presented is a relatively unusual example...

One of the most important decisions a business has to make is where to locate. The location of the business can have a significant...

Cement was invented in England in 1824 and is a key ingredient in concrete. Every year the average family uses one tonne of cement...

As a newly-formed rail operating company, Great North Eastern Railway Ltd (GNER) took over one of the new rail franchises to run train services...

Customers are not simply looking for good products. Rather, they seek good products which address their individual needs and buying requirements. The result is...

With the changing expectations of customers, organisations constantly need to adapt to remain competitive. When faced with such pressures for change, managers may look...

This case study focuses on how Cadbury Schweppes acquired the American-based company Dr Pepper/Seven-Up. Of particular interest is the thinking and purpose behind the...

“Roy, the first shipment has just arrived, I thought you might like to see one.” Gary Maughan passed Roy Doughty a handset across the...

Good design is an important attribute of a successful product. A well designed product will stand out from rivals, win customer loyalty and sometimes...

It's a colourful world! Akzo Nobel’s products are among the most looked at in the world. Its business is colour. It is a company literally...

The challenge facing the world economy today is to provide sustainable approaches to economic growth. Industrial processes have the potential to provide better living...

Information technology is causing fundamental change in almost every organisation and market-place. The effective application of such technologies has become a key resource central...

This case study focuses on how information technology enables Morgan Stanley Dean Witter to operate within the global financial market place and maintain a...

We live in a digital age. Music, video, phone calls, information creation and information consumption are all, by and large, done digitally. A huge...

Anglo American is a UK public limited company that operates on a global scale, with mines in Africa, Europe, South America, Canada, Australia and...

“IF YOU CAN INVENT A BETTER MOUSETRAP THE WORLD WILL BEAT A PATH TO YOUR DOOR!” Many of the best business lessons are based on...

Intelligent businesses in the 21st century operate with an awareness of their responsibilities to all of their stakeholders, not just responsibilities to directors and...

Nissan Motor Manufacturing UK Limited (NMUK) is the UK's largest car manufacturing plant which is located near Sunderland. In terms of the number of...

Imagine a world in which consumers cannot tell how reliable a product or service is and have no knowledge about the suitability of things...

New goods and services come to market after a sequence of activities: researchdevelopmenttestingproduction and launch. This case study shows how BSI British Standards (BSI), the UK”s...

The population of the Earth is growing at a fast pace. In 1950, 2 billion humans lived on the planet. By 2006, this had...

AstraZeneca is one of the world’s leading pharmaceutical companies, producing a powerful range of medicines designed to fight disease in important areas of medical...

How we use oil is becoming an increasingly important issue. There has been growing concern over society's dependence on oil, the impact of vehicle's...

Most of us love chocolate in one form or another and every week a typical UK citizen spends around £1.80 on it. Amazingly, UK...

It is easy for consumers in a changing world to take availability and choice for granted. This can be best characterised by examining markets...

Today many of the products that we consume have been brought to us through globally integrated distribution systems. Striking examples are the fruit and...