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Operations Case Studies by topic

Our operations case studies shed light on how companies optimize processes to enhance efficiency and productivity. Discover approaches to supply chain management, quality control, and operational improvements that drive business success.

Continuous Improvement

Continuous improvement as a business strategy

Product development through continuous improvement

Re-engineering a business process

Continuous improvement the Corus way

Continuous improvement within an organisation

Customer Service

The importance of customer service at Enterprise Rent-A-Car

The importance of excellent customer service

The importance of customer service

Building an airline through brand values

Delivering a superior customer experience

An integrated approach to customer service

Efficiency

Creating world class performance in a Jaguar assembly plant

People in organisations

Health and Safety

Success through managing quality, safety, customer service and cost

Adding value through health and safety

Health and safety in the workplace

Health safety in the modern workplace

Operating an effective Safety, Health and Environmental Policy

Managing health and safety a quality approach

Innovation

Staying ahead in a competitive environment

Innovation research and development

Innovation at Heinz

Innovation the route to winning

Creating innovation for competitive advantage

Growth through ingenuity and enterprise

Lean Production

Competitive advantage through efficiency

Lean production at Portakabin

Using six sigma statistical thinking to improve business processes

Lean production

Building the Jaguar S-Type at Castle Bromwich

Becoming a lean service organisation

Location of Business

Locating a business to enhance the customer experience

Sustainable performance in the construction industry

Relocating a Gala Club

Managing a store relocation project

Management of Change

Creating the UK’s ultimate travel experience

Developing a stronger customer focus

Embracing and pursuing change

Merger and Aquisition

The acquisition of Dr Pepper/Seven Up Company Inc

New Product Development

One to One – Designing user-friendly technology

Using colour in new product development

Design as a differentiator

New Technology

Integrated information systems seeing the whole picture

Turning waste into wealth

Using IT to energise sales and marketing

Creating a New Transport System for a Modern City

Operating globally through technology

Progress with e-commerce

Product Development

Using innovation to create a competitive advantage

Staying Ahead By Meeting Changing Consumer Needs

New technology development in the primary sector

Organic product development to accelerate growth

Introducing a Pan European product

Production Process

Sustainability and water

Quality

Planning for quality and productivity

Standardisation and quality management

Creating quality customer care

Implementing quality systems

Quality through standards

Creating world class quality standards

Research and Development

How innovation drives research and development

Leading innovation in world healthcare

Tencel – the fibre of fashion

Creating a competitive advantage through research and development

Taking a long term view developing fuels for the future

Using research and development to improve agricultural productivity

Supply Chain

Coffee the supply chain

Building a sustainable supply chain

From bean to bar the production process

The importance of sustainable purchasing and supply

Managing the supply chain for globally integrated products

Creating shared value in the supply chain

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Communicating with stakeholders

Meeting global responsibilities by caring for communities

Corporate Social Responsibility

Customer-led innovation in a competitive market

Social responsibility – using resources more efficiently

Developing key skills for a lifetime of opportunity

Building community partnerships

Financial management in a retail setting

Operating a statutory body in a commercial environment

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Online connectivity to meet stakeholder needs

How market research supports the new product development process

Using the marketing mix in the fashion industry

Developing the skills for managing change

Acting as a regulator and enabler

Strategic growth in the fashion retail industry

Lean production at Portakabin

Meeting customer needs – young savers

Operations management: The Wincanton Way

Positioning the brand

Embracing and pursuing change

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Ethical business practices

Aims and functions of the production department

Creating an effective organisational structure

Rights and responsibilities of employers and employees

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SWOT analysis and sustainable business planning

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